FAQ

Are All shoes authentic? 

All shoes are guaranteed to be 100% authentic. 

JorgeGotSolellc only purchases from Authentic retailers such as Champs, City Gear, Foot Locker, and Finish line.

How do the shoes come packaged? 

All shoes will be shipped double boxed and will come with the original box as well unless noted otherwise in the description.

Do your shoes come with receipts?

all customers receive a JorgeGotsolellc receipt, for your convenience  all shoes can be provided with the original receipt from where our shoes were purchased from.

 Do you ship internationally? 

 Must Provide Paypal Confirmed Address.Yes, we ship to almost every country around the world.

*Please note:The buyer is responsible for any customs fees. Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country. 

 Your item is normally marked as a "gift" to help avoid extra fees.

What should i do if i have a problem with my order?

Do not hesitate to email us via Jorgegotsole@hotmail.com or Directly call us at

931-338-7199

When will my order arrive?

Order processing can take up to seven business days before items are boxed, labeled and shipped out. Once an order ships, the customer will receive an e-mail notification with their tracking information.

International customers are responsible for any additional fees or taxes after an item ships.

What is your return policy? 

 No refunds, no exchanges. All sales are final. If you do request to cancel then a 15% Cancellation Fee Applies.

 Who can i contact if i have other buying questions?

 if you have a question we didn’t answer, it is a possibility it hasn’t been asked often. Email JorgeGotSole@hotmail.com to find out. 

What is a Pre Order? 

A Pre Order is when you place an order for sneakers that are set to release later in the month. 

Do You Ship Shoes Early?

Yes, JorgeGotSole ships shoes early depending on the stock of the shoe release. Please read the product descriptions before completing your order. All shoes are authentic and all shoes are shipped within/after the official release date.

How Secure is the PreSale? 

All of our Pre-Sales are 100% guaranteed, as long as the PRE-SALE/IN-HAND listing is still in stock. We recommend that you make your purchase as soon as possible so your size does not sell out quick and you can relieve that heartbreak from missing out on your favorite shoe!

*Please do not hesitate to ask if you have any more questions on this topic. Our contact info can be found on our 'Contact Us' Tab down Below .*